To all of our customers,
We, at Air Capital Waste, would like to sincerely apologize for the issues that have taken place regarding our computer system. The 3rd party software company that we use to coordinate our truck’s routes, pickup schedules, and customers’ information was offline due to their servers being down. This prompted us to go from all digital routing information using tablets, to using simple paper route sheets. This has caused our routes to be running late with, sometimes, unexpected results.
Thankfully, our system is back online and we can now access customers’ information and take payments with ease. However, if you did make a payment while our system was down and nothing was either applied or withdrawn from your bank account, please contact us.
We understand that this has been a trying time for some of our customers. We know how important consistent and timely trash service is, especially around the holidays. If you have any questions regarding your account or a recent payment, please contact us. Our customer service representatives would be happy to assist you. From all of us at Air Capital Waste, have a safe and happy holiday with your families. God Bless